Frequently Asked Questions

When will tickets be available for the 2024 performances?

Tickets for The Gift of Christmas 2024 will go on sale in October 5, 2024. If you would like to be notified by e-mail shortly before tickets go on sale, please click here to leave your e-mail address.

Are large bags and backpacks allowed?

No, large bags and backpacks are strictly prohibited in order to ensure the safety and security of all who enter church properties. Please leave backpacks, oversized bags, etc. at home. Security officials will require guests who are carrying prohibited bags to return them to their vehicle. Guests who refuse to return large bags or backpacks to their vehicle or allow them to be inspected, checked, and tagged will not be permitted to remain on church property. Bags containing medical supplies will be searched, and if approved, a bag tag will be provided to allow the owner to keep the bag.

Not Permitted:
Backpacks
Briefcases
Messenger bags
Duffle bags
Luggage

Permitted:
Purses
Daypacks
Fanny packs (Security personnel are permitted to ask if a firearm is inside.)
Medical bags (Bags must be searched and tagged.)
Diaper bags (Bags must be searched and tagged.)

Are there refunds or exchanges for tickets?

No. We do not offer any refunds or exchanges. If you cannot use your tickets for some reason, we suggest that you give them to someone else or donate them back using the link provided in your order confirmation e-mail. A donation receipt will be provided upon request; please contact ddenton@prestonwood.org.

Do I have to buy a ticket for my child?

Every person (including children) in attendance must have a purchased ticket.
Childcare is available at no cost for infants through age 5, and is available for the performances only, opening 30 minutes before and closing 15 minutes after each performance. Childcare reservation is required and registration closed on November 29.

Is there a discount for senior citizens?

No.

Is there a limit to the number of tickets I can purchase per transaction?

No.

Will I get an e-mail confirmation of my ticket purchase?

Yes. As soon as the transaction is complete, our system will confirm your purchase with an e-mail. If you choose e-tickets as your method of ticket delivery (only available for performance tickets), then those e-tickets are attached to your confirmation e-mail as PDF files. To print them on your home computer, you must open them using Adobe Reader. If you do not have Adobe Reader installed on your computer, you may download it by clicking here.

Are there additional charges?

Yes, there is a $1.95 processing fee for each ticket purchased, including both buffet and performance tickets.

Will my online credit card transaction be secure?

Yes. Credit card transactions are processed with industry-standard security methods, and credit card numbers are NOT stored in our system.

Will I receive a receipt for my online purchase?

Yes. Once your order is complete, you may print your confirmation page using the print function of your browser. Also, a detailed copy of your order receipt will be sent to the e-mail address that you provided when checking out. Please be sure to check your junk mail or bulk mail folders before contacting us if you do not receive your receipt in your e-mail. Order receipts may be used in place of tickets for admission if necessary.

What does my premium ticket include?

Premium tickets include up-close seating and reserved parking. One parking pass will be issued for every two tickets purchased in your order. If an odd number of tickets is purchased, you will receive one pass for every two tickets purchased plus one additional pass.

Do you provide wheelchair seating?

Yes, limited wheelchair seating is available. All of our wheelchair seating is in the main floor and terrace areas. Please note that accessibility to any other seating areas requires the use of stairs. The balcony is not recommended for those who have difficulty climbing stairs. To reserve wheelchair seating, call the Ticket Office at 888-424-3977.

Is childcare available?

Yes, childcare is available at no cost for infants through age 5. Childcare is available for the performances only, opening 30 minutes before and closing 15 minutes after each performance. All children must be fed before dropping them off. No outside food is allowed at childcare. Prestonwood KIDZ is a nut-free facility; allergen-free snacks will be provided for the children. Childcare reservation is required and registration closed on November 29.

Is your Special Needs Ministry providing care?

Yes, special needs care will be available during these performances: December 8 (3:00 p.m. only) and December 15 (3:00 p.m. only). The special needs suite will open 30 minutes before each performance and close 15 minutes after. Special needs care reservation is required and registration closed on November 29.

May I use "e-tickets" on my phone for admission?

Yes. As soon as the transaction is complete, our system will confirm your purchase with an e-mail. If you choose e-tickets as your method of ticket delivery, then those e-tickets are attached to your confirmation e-mail as PDF files. You may show your e-tickets on your phone for admission. (You can also print them on your home computer, using Adobe Reader. If you do not have Adobe Reader installed on your computer, you may download it by clicking here.)

Our church loves to bring a large group to this event. How does that work?

We are delighted to welcome large groups and we can very easily accommodate. Many make an evening or day of it and enjoy the Christmas Buffet at Main Street as well. No discounts are provided for large groups, but purchasing tickets as soon as they are available will allow your group to sit together for the performance, and we can offer reserved seating for your buffet. Just call 888-424-3977, and we’ll take care of your group.

May I take pictures?

No. We do not allow personal video equipment or cameras of any kind in the Worship Center. The flashes from cameras, as well as the power/recording lights on video cameras, are distracting to the performers and can actually be dangerous for them. Photography/video equipment also hinders the enjoyment of other guests watching the performance.

Do you use special effects?

Strobe lights, fog, loud noises, lasers and other special effects are used during the performance.

How long are the performances?

The running time of each performance is approximately 100 minutes. The Worship Center will open 30 minutes prior to each presentation.