Frequently Asked Questions


When will tickets be available for the 2017 performances?

Tickets for 2017’s The Gift of Christmas will go on sale Monday, October 30. If you would like to be notified by e-mail shortly before tickets go on sale, please click here to leave your e-mail address.

Where is The Gift of Christmas held?

All performances of The Gift of Christmas will be held in the Worship Center of Prestonwood Baptist Church – Plano Campus. To view a map to the church, click here.

When are the performances?

Performances will take place Dec. 9–10 and 13–17, 2017. Evening performances begin at 7:30 p.m.; weekend matinees begin at 2:30 p.m. and Saturday morning performances are at 11:00 a.m. The running time of each performance is approximately one-and-a-half hours. The Worship Center will open 30 minutes prior to each presentation.

Are reservations required?

Yes, all seats are reserved.

Is childcare available?

Childcare is available at no cost for infants through age 5, and reservation is required by Nov. 30. Childcare is available for the performances only, opening 30 minutes before and closing 30 minutes after each performance. Childcare registration is now closed.

Will my online credit card transaction be secure?

Yes. Credit card transactions are processed with industry-standard security methods, and credit card numbers are NOT stored in our system.

Are there refunds or exchanges for tickets?

No. We do not offer any refunds or exchanges. If you cannot use your tickets for some reason, we suggest that you give them to someone else.

Are there additional charges?

Yes, there is a $1.50 processing fee for each ticket purchased, including both buffet and performance tickets.

Is there a limit to the number of tickets I can purchase per transaction?

No.

May I use "e-tickets" that I print myself for admission?

Yes. As soon as the transaction is complete, our system will confirm your purchase with an e-mail. If you choose e-tickets as your method of ticket delivery, then those e-tickets are attached to your confirmation e-mail as PDF files. To print them on your home computer, you must open them using Adobe Reader. If you do not have Adobe Reader installed on your computer, you may download it by clicking here.

Will I get an e-mail confirmation of my ticket purchase?

Yes. As soon as the transaction is complete, our system will confirm your purchase with an e-mail. If you choose e-tickets as your method of ticket delivery (only available for performance tickets), then those e-tickets are attached to your confirmation e-mail as PDF files. To print them on your home computer, you must open them using Adobe Reader. If you do not have Adobe Reader installed on your computer, you may download it by clicking here.

Will I receive a receipt for my online purchase?

Yes. Once your order is complete, you may print your confirmation page using the print function of your browser. Also, a detailed copy of your order receipt will be sent to the e-mail address that you provided when checking out. Please be sure to check your junk mail or bulk mail folders before contacting us if you do not receive your receipt in your e-mail. Order receipts may be used in place of tickets for admission if necessary.

Do you provide wheelchair seating?

Yes, limited wheelchair seating is available. All of our wheelchair seating is in the main floor and terrace areas. Please note that accessibility to any other seating areas requires the use of stairs. The balcony is not recommended for those who have difficulty climbing stairs. To reserve wheelchair seating, call the Ticket Office at 888-424-3977.

Do I have to buy a ticket for my child?

Every person (including children) in attendance must have a purchased ticket.
Childcare is available at no cost for infants through age 5, and reservation is required by Nov. 30. Childcare is available for the performances only, opening 30 minutes before and closing 30 minutes after each performance. Childcare registration is now closed.

Is your Special Needs Ministry providing care?

Yes, you may make reservations for a child or adult in the Special Needs Ministry.

Our church loves to bring a large group to this event. How does that work?

We are delighted to welcome large groups and we can very easily accommodate. Many make an evening or day of it and enjoy the Christmas Buffet at Main Street as well. No discounts are provided for large groups, but purchasing tickets as soon as they are available will allow your group to sit together for the performance, and we can offer reserved seating for your buffet. Just call 888-424-3977, and we’ll take care of your group.

Is there a discount for senior citizens?

No.

May I take pictures?

No. We do not allow personal video equipment or cameras of any kind in the Worship Center. The flashes from cameras, as well as the power/recording lights on video cameras, are distracting to the performers and can actually be dangerous for them. Photography/video equipment also hinders the enjoyment of other guests watching the performance.

Do you have a list of hotel accommodations near Prestonwood Baptist Church?

Yes. Please click here.

Do you use special effects?

Strobe lights, fog, loud noises, lasers and other special effects are used during the performance.

Gift of Christmas Scenese